Support

Contact

Write to us and we usually reply within 48 hours: soporte@montesweb.com

To help us help you faster, include your iPhone and Apple Watch models, your iOS version, and a short description (or screenshot) of the issue.

Frequently asked questions

My VO₂ Max doesn’t appear

VO₂ Max is measured by Apple Watch (Series 3 or later) during an outdoor walk, run or hike of 20+ minutes at a brisk pace. Check that it exists in the Health app (Health → Browse → Heart → Cardio Fitness) and that you granted VO2 Max Tracker read permission (Health → Sharing → Apps → VO2 Max Tracker).

Distance is missing from my indoor cycling sessions

Apple doesn’t record distance for indoor cycling or spinning (there is no GPS). The App shows exactly what Apple Health has recorded.

Where is my data stored?

On your iPhone, and only there. The App has no servers, no accounts and no internet connection for your data. Delete the App and nothing of ours remains anywhere. See the Privacy Policy for details.

I want to redo my training plan

Improve tab → “Edit my answers”. The interview opens with your previous answers pre-filled.