Support

Contact

Write to us and we usually reply within 48 hours: soporte@montesweb.com

To help us help you faster, include your phone and watch models, your iOS or Android version, and a short description (or screenshot) of the issue.

Frequently asked questions

My VO₂ Max doesn’t appear (iPhone)

VO₂ Max is measured by Apple Watch (Series 3 or later) during an outdoor walk, run or hike of 20+ minutes at a brisk pace. Check that it exists in the Health app (Health → Browse → Heart → Cardio Fitness) and that you granted VO2 Max Tracker read permission (Health → Sharing → Apps → VO2 Max Tracker).

My VO₂ Max doesn’t appear (Android)

On Android, the App reads your data from Health Connect, which only stores what your watch or fitness app writes to it. First check that your watch’s app (Samsung Health, Fitbit, Garmin Connect, Polar, etc.) is syncing to Health Connect and that it shares VO₂ Max: some brands share workouts, heart rate and sleep but not VO₂ Max. Then check that VO2 Max Tracker has read permission: Settings → Health Connect → App permissions → VO2 Max Tracker. On Android 9–13, Health Connect is a separate app you can install from Google Play.

How do I cancel my subscription?

Subscriptions are managed by the store you bought them from. iPhone: Settings → your name → Subscriptions. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.

Distance is missing from my indoor cycling sessions

Apple doesn’t record distance for indoor cycling or spinning (there is no GPS). The App shows exactly what Apple Health has recorded.

Where is my data stored?

On your phone, and only there. The App has no servers, no accounts and never sends your health data over the internet. Delete the App and nothing of ours remains anywhere. See the Privacy Policy for details.

I want to redo my training plan

Improve tab → “Edit my answers”. The interview opens with your previous answers pre-filled.